This is the book we all need! Includes insights, anecdotes and guidelines to help to overcome the distractions, energy drain, and the distress that difficult people can cause. But it's more than about just coping; it's learning how to see the deeper side of the encounters so you can grow spiritually. A popular title in our bookstore.

"A wise book, full of insights and surprises that will help managers became better managers - and better people."

"Rosen shares some wonderful tales of human misdeed, but he is wise enough to seek healing for them by striking deep roots in traditional teachings and counsels culled from every source imaginable."
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